Partner Portal

Log in - Use your temporary password and reset.

CSA (Order Form)

CSA Form Review - Training

Daily CSA submission - Mandatory daily for all scheduled installs.

CSA PDF - Download available

Order assistance

Partner Portal Order Entry Assistance- 844-591-4880

Offline Hours Support - (866) 416-4734

POS ID (Identity Verification)- (866)293-7026

Small Business Enrollment Assistance - (866)491-5288 ext 2123710

STI

STI -(844) 591-4912

STI is contracted to provide order entry assistance to the sales agent. You must have access to your customer when calling STI. Customers should never be directed to STI, they are not contracted to provide process or order information to customers. If you have a submitted Quote that generated a Frontier Order Number STI can modify that pending order as well as resume abandoned quotes.

Please Note: Abandoned quotes leave the customer open for sale.

Use f [ONE] (Training and Updates Portal) for process information or work with your Channel Manager.

Use Quote Quick View in your Partner Portal to check the status of your pending orders.

SIFT tickets

The SIFT ticket is designated for addresses that should be accessible in frontier territory, but currently, they indicate otherwise. Two submission methods are available for a SIFT ticket. You can dial the number displayed on the portal pop-up and provide the address location. Once submitted, an update will be received within 24-48 hours, indicating availability status. If an address should be accessible but doesn't prompt a "call SIFT," submitting a SIFT ticket with a Frontier Channel manager is necessary. A response will be provided in 24-48 hours. If the address is incorrect in the system, refrain from submitting a ticket, as this could lead to the loss of the existing $10 monthly discount and the necessity to pay the regular acquisition price, including a potential ACP increase of $10, along with a deposit for the customer.