YouTube TV Summer Offer f [ONE]

YouTube TV – Resource Guide Great News! Our YouTube TV offer of $15 off YouTube TV for 12 months has been extended and will now end on September 30, 2023

• Customers must activate their YTV subscription by September 30, 2023, to receive $15 off the Base package price for 12 months! Customers activating their subscription effective October 1, 2023, will receive $10 off the Base package price for 12 months

• YTV and the NFL Sunday Ticket Discount f [ONE] YouTube TV – Resource Guide The $50 discount will end as planned on September 19, 2023

  • Customers must activate their Frontier YTV subscription by September 19, 2023, to take advantage of this discount. Customers activating their subscription effective September 20, 2023, will pay full price for the NFL Sunday Ticket

• Frontier Value Added Services Portfolio Updates f [ONE] https://kb.ftr.com/Curriculum/Pages/CPST2020TotalShield.aspx;  https://kb.ftr.com/IHD/Pages/CSID-Implementation--Overview.aspx The launch date for our new Total Shield bundle and Identity Protection à la carte has been moved to October 1, 2023

  • We will be grandfathering our HomeShield Elite bundle effective October 1, 2023

  • Training for these updates is available at f [ONE] https://kb.ftr.com/ContactCenter/AltChannelsPrivate/Pages/Alternate-Channels-Recorded-Training-Webinars.aspx#Promo

Honor DO NOT OFFER (HDNO)

Beginning September 13, 2023, eligible households, as determined by Marketing, will receive free or discounted Unlimited Digital Voice (UDV) when migrating from copper to fiber services. The discounted UDV price will be good for 12 months.

• Please Note: This offer is available in The Hub ONLY. This offer will not be available in Partner Portal and is ONLY available to customers who display the eligibility message on The Hub Prospect 360 screen

• Please DO NOT mention this offer to customers

  • The offer cannot be honored on accounts that do not have the eligibility message

  
  

Eligibility ​This offer is available to copper customers migrating to fiber that meet the following criteria:

• The customer's address is on the current marketing lead list, and

• The customer has a standalone TDM (regulated voice) service, or

• The customer has TDM (regulated voice) + copper internet

 Exclusions The following customers are not eligible for this offer:

• Voice only orders

• Lifeline

• ACP

• Customers that are not pre-identified/ do not have the offer indicator in HUB

  
  

  HUB Eligibility Indicators The Hub Prospects 360 screen will display the offer for qualified customers. Only offer discounted UDV when the offer is displayed within the Hub.

 Partner Portal Users  We must not contact Sequential Tech to ask if the indicator is present on the address; we must only contact Sequential Tech for Copper to Fiber migration order creation that does not qualify for Partner Portal C2F BuyFlow.

• Sales agents should negotiate their sale, including UDV at the bundled rate (​$25 when bundled with Fiber Internet), before contacting Sequential Tech f [ONE] https://kb.ftr.com/ContactCenter/AltChannelsPrivate/Pages/Partner-Portal-Alternate-Channels-Exception-Order-Process.aspx

  • The Sequential Tech agent will advise the sales agent when the indicator is present

 Billing ​UDV ​​​​will display an acquisition rate of $50 with a "Voice discount when bundled with Internet" line item of either -$40.00 or -$50.00.

 f [ONE] Copper to Fiber: Discounted UDV Offer Available to Select Customers

Exciting news!  Starting September 8, 2023, through September 30, 2023, all sales agents in our F2F channel may offer our Fiber 2Gig service for an additional $10 off the current Acquisition monthly recurring charge (MRC) to prospective customers.

• NEW! AVAILABLE STARTING 09/08/23 Fiber 2Gig Internet - $89.99 MRC with Autopay discount- available to F2F Partners only, in Partner Portal only

• Fiber 1 Gig Internet $59.99 MRC with Autopay discount Started 9/1/23- available to all channels, in both Partner Portal and HUB

• Fiber 500 Internet $39.99 MRC with Autopay discount Started 9/1/23- available to all channels, in both Partner Portal and HUB

These offers cannot be stacked with our previous offers: F2F special $10 discount; iONT HDNO offer; Winback HDNO offer. All other components of the Fiber Acquisition offer apply.

Please Note: This limited time 2Gig special offer cannot be honored outside of Partner Portal or the specified PIDS. Quotes must be submitted in Partner Portal to qualify. Quotes resumed and submitted by Sequential Tech or other Frontier departments will disable the additional discount. Quotes edited and resubmitted by Sequential Tech or other Frontier departments will disable the additional discount. Please do not call Sequential Tech or the OSC for modifications to these orders.

• Pending orders cannot be modified. If a customer wants to upgrade their speed or add additional products and services that customer would have to agree to cancel their pending order and have a new one created. This would result in a change in their installation date

• If a customer needs assistance with their pending order, please refer them to frontier.com or their MyFrontier mobile app to chat with an agent

This 2Gig offer is not available to customers with pending orders who placed their order online or through another channel. It is never appropriate to advise a customer to cancel their current pending order so they can take advantage of this special offer.

• If a customer indicates they already have a pending order for service, do NOT mention or pitch this special offer

• If Partner Portal indicates a pending order is already in place for your prospect, do NOT mention or pitch this special offer.

Trust the system for pricing. Order systems will display pricing with $10 less than Acquisition pricing for the applicable Fiber Internet speed:

·        Fiber 2Gig Internet - $99.99 MRC without Autopay

·        Fiber 1 Gig Internet will display $69.99 MRC without Autopay

·        Fiber 500 Internet will display $49.99 MRC without Autopay