Enrollment Portal

Agent Training

TC Training Process – If your agents choose to, they can just go to the training link and access the training there – Agent cannot access training until 30 minutes after they have been entered into the Sales Force portal

• Please choose forgot password to set one up.

Training portal login

A dedicated Training Department is available to you and your agents to help improve the agent’s level of awareness and increase their knowledge in TruConnect’s Lifeline and ACP programs.

• Hours of operation:

• Monday – Friday 9:00AM - 5:00PM PST

• Email: training@truconnect.com

Agent Relations

The Agent Relations Department can assist with completing real-time order activations in OEP, swaps or resolve any issues they may encounter during the activation process.

Hours of operation:

Monday – Friday 7:00AM – 10:00PM

Saturday - Sunday 9:00AM – 8:00PM

Phone number: 844-671-5047

Email: agentrelationsteam@truconnect.com

Training: California Lifeline Application Updates in OEP

Updates training video

Training: TruConnect & Amazon- Amazon Prime On Us!

Promotion training video

Enrollment Confirmation Submission - Used to track your enrollments to ensure transparency and reconciliation